Help Center

    Find answers, get support, and make the most of your Agasthi experience.

    Instant Answers

    Get quick solutions to the most common questions

    How do I verify my profile?

    Upload a clear photo of yourself and complete phone verification in your settings.

    Why am I not getting matches?

    Try updating your preferences, adding more photos, or expanding your search criteria.

    How do I upgrade to premium?

    Go to your account settings and select 'Upgrade to Premium' to access enhanced features.

    Is my personal information safe?

    Yes, we use industry-standard encryption and never share your data with third parties.

    Browse Help Topics

    Explore detailed guides and tutorials for every aspect of your journey

    Getting Started

    Learn how to create your profile and start connecting

    How to create your perfect profile
    Setting up your preferences
    Understanding our matching algorithm

    Finding Matches

    Tips for discovering and connecting with compatible partners

    How our matching system works
    Improving your match quality
    Expanding your search criteria

    Communication

    Making meaningful connections through our platform

    Starting conversations effectively
    Video call features
    Message etiquette and tips

    Safety & Privacy

    Keeping your information secure and your experience safe

    Privacy settings and controls
    Reporting and blocking users
    Photo verification process

    Account Management

    Managing your subscription and account settings

    Upgrading to premium features
    Changing your subscription
    Account settings overview

    Technical Support

    Troubleshooting and technical assistance

    App troubleshooting guide
    Browser compatibility issues
    Mobile app problems

    Frequently Asked Questions

    Find comprehensive answers to all your questions about Agasthi

    Agasthi is a modern Sri Lankan matrimonial and matchmaking platform designed to help individuals and families find meaningful life partners. We combine traditional values such as horoscope matching and family involvement with modern tools like digital privacy, profile verification, and global reach.

    Click the 'Sign Up' button on our homepage, complete the registration form, and verify your email or mobile number. Once your profile is created, you can personalize it with details, preferences, and photographs.

    Yes. While we focus primarily on the Sri Lankan community, Agasthi is accessible worldwide for Sri Lankans living abroad and anyone who values Sri Lankan culture.

    Yes. Parents and guardians can create profiles on behalf of their children, making Agasthi a family-friendly platform that respects Sri Lankan traditions.

    We use ID verification, KYC-style checks, and optional horoscope validation to ensure profiles are genuine. Our process reduces fake accounts and builds trust within the community.

    Yes. We follow strict privacy and security protocols, including encryption and limited access controls. Sensitive details are never shared publicly without your consent.

    Members who choose to include birth details can use our horoscope-matching tool. This feature helps families and individuals align traditional compatibility checks with modern preferences.

    Our smart algorithm considers your preferences, lifestyle choices, education, profession, values, and optional horoscope details. Based on your activity, new matches are suggested regularly.

    Yes. You can specify age, education, profession, location, cultural values, and more. The more details you provide, the better our system can suggest compatible matches.

    New matches are suggested daily or weekly, depending on your profile activity and preferences. Notifications are sent when strong matches are found.

    Yes. Agasthi offers premium privacy settings where you can choose what information to display publicly and who can contact you.

    Uploaded photos may carry a watermark and privacy controls to prevent misuse. You decide whether to keep photos public, private, or visible only to verified members.

    Only the details you choose to share are visible. Private information, such as ID documents for verification, remains strictly confidential.

    Every profile includes a 'Report' button. You can also contact our support team directly. We take reports seriously and act promptly to ensure member safety.

    Use the 'Forgot Password' link on the login page. You'll receive a secure email or SMS link to reset your password.

    Yes. From your settings, you can either deactivate your profile temporarily or permanently delete your account. Deletion removes all your data from our system.

    No. Agasthi provides a safe platform to meet potential matches, but outcomes depend on individuals and families. We facilitate introductions — decisions remain yours.

    Agasthi offers free sign-up with limited features. To access premium features such as enhanced privacy controls, advanced search filters, and priority matching, you can subscribe to one of our paid plans.

    Premium users can access advanced search filters, priority placement, enhanced privacy, detailed horoscope matching, and exclusive customer support.

    Yes. Agasthi is optimized for mobile browsers and will soon be available as a mobile app for both Android and iOS.

    Agasthi blends Sri Lankan traditions with modern technology. Our key differences include ID verification, parent/guardian involvement, horoscope matching, premium privacy controls, and a global community focus.

    You can reach us through the Help Center, via email, or by submitting a support request through your account dashboard. Support is available for both free and premium users.

    We have a strict zero-tolerance policy. Reported users may be suspended or banned after investigation. Protecting our members is our top priority.

    Yes. Agasthi welcomes individuals from all walks of life, including divorced, widowed, or separated members, as long as they are legally eligible to remarry.

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    +94 11 123 4567